Question 1

What's the difference between static and dynamic QR codes?

Accepted Answer

Static QR codes have the destination URL encoded directly in the pattern and cannot be changed after creation. Dynamic QR codes use a short URL that redirects to your destination, allowing you to update the destination anytime without reprinting the QR code.

Question 2

What counts as a scan?

Accepted Answer

A scan is counted each time someone uses their phone or device to read one of your dynamic QR codes. Static QR codes don't count towards your scan limit since they link directly to your URL without going through our servers.

Question 3

What happens if I exceed my scan limit?

Accepted Answer

Your QR codes will continue to work—we'll never break your campaigns. You'll receive a notification when you're approaching your limit, and you can upgrade anytime to increase your allowance.

Question 4

Can I switch between monthly and annual billing?

Accepted Answer

Yes! You can switch from monthly to annual billing at any time to save up to 18%. When switching, you'll receive credit for any unused time on your current plan.

Question 5

Do you offer a free trial?

Accepted Answer

We offer a generous free plan that lets you create unlimited static QR codes with full customisation. This lets you experience BetterQR before committing to a paid plan for dynamic QR codes and analytics.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the end of your billing period.

Question 7

What happens to my QR codes if I downgrade?

Accepted Answer

Your existing QR codes will continue to work. However, if you exceed the new plan's limits, you won't be able to create new QR codes until you're within the limits or upgrade again.

Question 8

Do QR codes expire?

Accepted Answer

No, QR codes created with BetterQR never expire. As long as your account is active, your QR codes will continue to work indefinitely.

Question 9

Can I add team members later?

Accepted Answer

Absolutely. Business plans include 3 team members and Enterprise includes unlimited. You can invite team members from your dashboard at any time—no need to contact support.

Question 10

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access to paid features until the end of your billing period, then your account will revert to the free plan.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Question 12

Can I use the free plan for commercial purposes?

Accepted Answer

Yes! You're welcome to use the free plan for both personal and commercial projects. Many businesses start on our free plan before upgrading as their needs grow.

Question 13

If I delete a QR code, does it free up my quota?

Accepted Answer

Yes, deleting a dynamic QR code frees up that slot immediately. For example, if you're on Pro with 15 dynamic QR codes and delete one, you can create a new one straight away.

Question 14

Do you offer refunds?

Accepted Answer

If you're not satisfied with your purchase, contact us within 14 days for a full refund—no questions asked. You can also cancel anytime to prevent future charges.

Question 15

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, and your data is stored securely on EU-based servers. We never sell your data or share it with third parties. See our privacy policy for full details.

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